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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a 9u9 account — including how deposits via bKash, Nagad, and Rocket are handled, what your account access rights are, and how disputes get resolved.

Account eligibilityWallet & payment rulesDispute processAccount suspension policyJurisdiction notice

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Start a live chat from your account dashboard for real-time help with terms queries, account holds, or wallet verification questions.

Email Support Send detailed terms or dispute queries to our support email. Include your registered mobile number so we can locate your account quickly.

Account Help Centre The Help Centre inside your account covers common terms questions — account suspension, withdrawal holds, and wallet mismatch steps — without needing to contact support.

What These Terms Actually Cover

9u9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 9u9, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — placing a bet, funding your wallet, withdrawing a balance, or contacting support. We may update these terms

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when regulations or platform rules change; continued use of your account after an update means you accept the revised version. Your account is personal and non-transferable. Sharing login credentials or operating multiple accounts is a breach of these terms and may result in account suspension. Deposits
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made through bKash, Nagad, or Rocket are subject to the transaction limits and processing conditions of those payment providers, in addition to any limits we apply at account level. Withdrawals follow a verification step — we confirm the wallet used for withdrawal matches the one on
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your account before releasing funds. This is a standard fraud-prevention measure, not a delay tactic. If your account is flagged for unusual activity, we may place a temporary hold and contact you through your registered mobile number. All balances and transactions are recorded in your account
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history, which you can access at any time from the account dashboard. These terms are governed by the laws of the jurisdiction applicable to your region; availability of 9u9 services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How 9u9 Handles Your Account and Data

We keep your account data secure and only use it to operate your account, process payments, and meet our legal obligations. Here is how we handle the areas that matter most.

Account Security Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention We retain account and transaction records for as long as required by applicable law. You can request a summary of your account data by contacting support through live chat or email.

Cookies and Device Data We use cookies to keep your session active and to detect unusual login patterns. You can manage cookie preferences in your browser, though some account functions require session cookies to work.

Requesting Changes To update your registered mobile number, wallet details, or personal information, go to Account Settings or contact support. Changes to payment wallet details require re-verification before the next withdrawal.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and what happens when something goes wrong.

Account eligibility depends on your local law and the region you are accessing from. You must meet the minimum age requirement in your jurisdiction and agree to these terms before your account is activated.

Breaches such as running multiple accounts or sharing login details may result in account suspension and forfeiture of any pending balance. We will contact you on your registered mobile number before taking action where possible.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad, or Rocket account is a terms violation and may trigger a withdrawal hold pending verification.

Raise a dispute through live chat or email support with your account number and the transaction reference. We review disputes and respond within one business day with a decision or a request for more detail.

We may update terms when platform rules or regulations change. We will notify you via your registered mobile number or account inbox. Continued use of your account after the update date means you accept the new terms.

Contact support via live chat or email to request account closure or a copy of your account data. We process closure requests after confirming your identity and settling any outstanding balance.

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