Reference

How 9u9 Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This page covers what we collect when you use 9u9, how we store it, and what you can do about it.

Account Data ProtectedbKash, Nagad, Rocket Transactions SecuredSSL Encrypted ConnectionRight to Access Your DataContact Us Anytime
9u9 How 9u9 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat window from any page on 9u9. Our support team can handle data access requests, correction requests, and account queries directly through chat.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record and respond promptly.
Account Settings Some data — like your contact details and payment method on file — can be reviewed and updated directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Storage Account data is stored on encrypted servers. Payment references from bKash, Nagad, and Rocket transactions are logged against your account ID, not your wallet credentials.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies from your browser at any time without losing your account.
Data Retention We hold your account data while your account is open and for a defined period after closure. You can request deletion of non-essential data by contacting support directly.
Access and Corrections You have the right to request a copy of the personal data we hold on you. If anything is incorrect, contact us and we will review and correct it within a reasonable timeframe.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register with — such as bKash, Nagad, or Rocket. We also log device and session data to secure your account.

We do not sell your data. We may share it with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers who help us operate the platform under confidentiality agreements.

Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data we hold on you within a reasonable timeframe.

You can request deletion of non-essential data at any time. Some records — such as transaction history — may be retained as required by applicable rules even after your account is closed.

We record transaction references from bKash, Nagad, and Rocket to match deposits to your account wallet. We do not store your mobile banking PIN or full wallet credentials at any point.

Yes. We use session and preference cookies to keep your lobby experience consistent. You can clear or block cookies in your browser settings, though some features may not work as expected without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.