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What You Agree To When You Use 9u9

Using 9u9 means you accept these terms — so we've written them plainly. Access to our platform depends on your local law and eligible regions, and it's your responsibility to check that before you open an account.

Account EligibilityWallet Terms: bKash, Nagad, RocketJurisdiction AppliesLive casino and slots
9u9 What You Agree To When You Use 9u9
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your account data — including your registered mobile number, wallet transaction history, and login records — securely and use it only to operate your account and meet our legal obligations. You can request a copy of your data or ask us to correct inaccurate details by contacting support with your account ID.

Data Retention We keep account and transaction records for as long as required by applicable law. After account closure, records are retained for the legally required period before deletion.
Cookies and Tracking We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Account Security Your account is protected by OTP verification tied to your registered mobile number. Never share your OTP with anyone — 9u9 staff will never ask for it.
Data Requests To access, correct, or delete your personal data, contact support in writing. We will respond within the timeframe required by applicable law in your region.
LEGAL CONTACT PATHS

Reach Us About a Legal Matter

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles all of it. Reach out through any of the channels below and include your account ID so we can pull up your records quickly.

Live Chat Open the chat widget from any page on 9u9. Give your account ID and describe the legal or account issue — our team will respond directly.
Email Support Send your query to our support address with your registered mobile number and a clear description of the issue. We respond to legal queries in writing.
Account Help Centre Log into your account and navigate to Help to submit a formal request. This creates a ticket with a reference number you can track.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data, and your rights under these terms.

You must be of legal age in your jurisdiction and in a region where accessing this platform is permitted under local law. Eligibility is your responsibility to confirm before registering.

Any balance in your account at the time of closure is returned to your registered wallet — bKash, Nagad, or Rocket — after identity verification is completed through our support team.

Yes. Contact support with your account ID and a written request. We will provide your data within the timeframe required by applicable law in your eligible region.

Raise the dispute through Live Chat or email with your account ID and the transaction reference. Our team checks records from the platform side and responds in writing.

We share data only where required by law or to operate core account functions — for example, verifying a wallet transaction with bKash, Nagad, or Rocket. We do not sell your data.

These terms are governed by the applicable law of the jurisdiction under which 9u9 operates. Access and eligibility depend on your local law and the eligible regions we serve.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.